Shipping & Pickup Policy
Where we ship. We ship to addresses in the United States. Some products can't ship to certain states or by certain carriers (for example, items with hazardous-material rules); if that applies, the item page or checkout will say so. You are responsible for knowing and following the laws in your state for anything you buy.
Shipping cost. Shipping is based on the total weight of your order and is shown at checkout before you pay:
| Order weight | Shipping |
|---|---|
| Under 3 lb | $10.99 |
| 3 to 10 lb | $17.99 |
| 10 to 20 lb | $28.99 |
| 20 to 35 lb | $59.99 |
| 35 to 50 lb | $84.99 |
| 50 to 70 lb | $129.99 |
| 70 lb and over | $179.99 |
Each item's weight is on its product page. Weights are rounded up to the next full pound.
Free local pickup. Choose "Pickup in store" at checkout to pick up your order free at our store, 1265 Hwy 10 W, Ste 2, Detroit Lakes, MN 56501. We'll email you when your order is ready for pickup. Please bring your order confirmation and a photo ID matching the name on the order. We hold pickup orders for 14 days; after that we may cancel the order and refund it to your original payment method. Some items are pickup only (large or heavy items, or items we carry in the store only); their product pages say "Pickup only".
How your order ships.
- Items from our store stock ship from Detroit Lakes, MN.
- Items shipped directly from our distribution partners. Many items ship straight from the manufacturer's or distributor's warehouse to you. If your order has items from more than one warehouse, they arrive in separate packages, each with its own tracking number. You pay one shipping charge at checkout.
Delivery usually takes 1–7 business days after shipment, depending on the carrier and distance. Business days are Monday to Friday, excluding holidays.
Tracking. We email a tracking number for each package when it ships.
Wrong address or missed delivery. Please check your shipping address before you order. If a package comes back because the address was wrong or incomplete, or it wasn't collected from the carrier, we refund the item price minus the original shipping cost and any return-shipping charge.
Damaged or missing items. Please inspect your package when it arrives. Report damage or missing items within 72 hours of delivery to info@grohaussupply.com with your order number and photos of the box or shipping label and of the damage. Keep the packaging until we reply. We'll replace or refund damaged items.
See also our Returns & Refunds Policy.
Questions? info@grohaussupply.com · 1265 Hwy 10 W, Ste 2, Detroit Lakes, MN 56501