Returns & Refunds Policy
If something isn't right, contact us at info@grohaussupply.com or 218-841-0231 with your order number before returning anything.
Final sale. We can't take back these items unless they arrived damaged or defective:
- opened soil and growing media, nutrients and additives, and pest control products;
- all seeds and spores.
Store purchases and pickup orders. Return unopened items to the store within 30 days of purchase or pickup with your receipt or order number. We refund to your original payment method.
Items shipped from our store stock. Unopened items can be returned within 30 days of delivery. Email us first and we'll send return instructions. Return shipping is paid by you unless the return is because of our error. You can also bring an unopened shipped item to the store within 30 days.
Items shipped directly from our distribution partners. These go back to the partner's warehouse, not to our store, so please don't send them back without our authorization. We'll email you a return authorization and the return address.
- Unopened items only. Contact us within 20 days of delivery to start a return.
- A restocking fee of up to 15% may apply, and you pay return shipping.
- Large or freight items may have return-shipping costs; we'll tell you the cost before you send anything.
Our error. If we sent the wrong item, or it arrived damaged, we cover return shipping and refund the full price (including original shipping) or send a replacement, with no restocking fee. Report damage within 72 hours of delivery (see our Shipping & Pickup Policy).
Defective items. Defective items are handled under the manufacturer's warranty, with no restocking fee. Contact us and we'll help you start the claim.
Refunds. We refund to your original payment method after we receive and inspect the return (in-store returns are refunded at the counter). Original shipping charges are not refunded unless the return is due to our error. Your bank may take 5–10 business days to show the credit.
Cancellations. You can cancel an order before it ships or before you pick it up by emailing info@grohaussupply.com. Once an order has shipped, this returns policy applies.
Questions? info@grohaussupply.com · 218-841-0231 · 1265 Hwy 10 W, Ste 2, Detroit Lakes, MN 56501